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Supporting the Brisbane Homeless Community

Our Privacy Policy

Who we are

The Peoples Mission provides direct and indirect support for the homeless and those in need. We directly offer clothing, food and personal product packages. We support organisations that assist the homeless. We do this by providing clothes and related products as well as logistical assistance to other homeless charities. We make a difference in the lives of people during a very traumatic time in their life.

Our website address is:

What personal data we collect and why we collect it


  • Your name, address and details.
  • for donors, details relating to your donation
  • for others, other information relevant to the purpose of providing homeless services including survey and questionnaire responses.

We collect only information about you that is reasonably necessary for our events or activities. On the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How we hold Personal Information


Where possible, personal information is collected directly from you with your content at the time of your interaction with us. We will retain your personal information in accordance with applicable laws or requirements of any government or other funding body’s record-keeping requirements.

  • Information collected is stored in a hard copy form or electronic form.
  • Hard copy records are required to be held securely. We hold records in databases 


The purpose in which we collect Personal Information


  •  to provide homeless services
  • to operate fundraising and charitable events in support of our objective
  • to provide customer service function, including handling customer enquiries, complaints and feedback
  • to facilitate proper governance processes such as risk management, incident management, internal audit and external audits.
  • to gather feedback from you and other individuals about the quality of service that we provide so that the services we provide can be continuously improved
  • to satisfy a legal obligation, comply with applicable laws and meet the requirements of bodies which regulate the service we provide.


Disclosure to Third Parties


We will not disclose your personal information to other external organisations except

  • as required by law
  • as required by funding agreements
  • where we have your consent to do so through your acceptance of this Policy and the disclosure relates to the goods or services we provide to you
  • for a purpose permitted by this Policy
  • (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
  • if you request us to do so.


Third Parties and/Organisations we share your data with


  • third parties service providers who assist us with fundraising activities or strategy or in an analysis of our fundraising activities, strategy or patterns (including data collectives)
  • third party service providers who assist us with the delivery of services or who provide services to or partner with us to enable us to deliver services, or in undertaking quality assurance of our services
  • third parties who assist us with the coordination of volunteers, community activities and advocacy
  • third parties who collate and/or analyse information for the purposes of research and advocacy
  • third parties for the electronic storage of information, some of which may be overseas


What rights you have over your data


If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Donations & GDPR Terms


When Request access to their personal information

  • Know whether or not their data is being processed
  • Know where their data is being processed
  • Know why it is being processed
    Have a copy of their data provided to them free-of-charge
  • Request that their data be erased


What to do if you have a privacy enquiry or complaint


Email your concern to or Phone: 0452 116 922. We will aim to respond and resolve your enquiry or complaint in a timely and appropriate manner. We will treat your enquiry or complaint confidentially. You may contact the Australian Information Commissioner wherever you believe that your rights to privacy have been breached by us.

If you require assists or are in a crisis please don’t hesitate to contact 1300 AUS HELP.